Effective Date: May 1, 2025
About CREDICORP
The Nigerian Consumer Credit Corporation (CREDICORP) is a Development Finance Institution (DFI) of the Federal Government of Nigeria, established with one mandate: to democratise access to consumer credit for Nigeria’s working population.
This Data Protection & Privacy Policy relates solely to the information you provide through our website, https://www.credicorp.ng, and other platforms under CREDICORP’s control. We respect the privacy of your personal data and ensure that it is handled securely and in compliance with applicable laws, including the Nigeria Data Protection Act (NDPA 2023), NDPR, and GDPR.
Your Personal Information
CREDICORP collects personal information through your interactions with our website, forms, and registration portals. We are committed to safeguarding your privacy and treating your information confidentially in line with our data protection obligations.
This policy outlines how we collect, use, and protect your personal information. By providing us with your personal data, you consent to its processing as outlined in this policy.
Types of Personal Information Collected:
Personal Identification Information
Name, email address, phone number, physical address, financial information (e.g., bank account details) if applicable to your engagement.
Technical Data
IP address, browser type, device information, usage data, etc.
Cookies
We use cookies to enhance user experience, track usage patterns, and optimize functionality.
How We Use Your Data
We process your personal data for the following purposes:
To provide and improve our services
This is necessary to perform our contract with you, or to take steps prior to entering into a contract.
To communicate with you
We may send you information about products, services, and events. You may opt out at any time.
For fraud prevention and security
To ensure the integrity of our services and prevent fraudulent activities.
For marketing purposes
With your consent, to inform you of relevant services or updates.
To comply with legal and regulatory obligations
We may process your data to meet obligations under Nigerian laws, including mandates from the Nigeria Data Protection Commission (NDPC), Central Bank of Nigeria (CBN), and others.
Legal Basics for Processing
We process personal data under varrious legal bases, including:
Consent
Where required, we will obtain your explicit consent for data collection and processing.
Contractual Necessity
For the performance of services that you have requested.
Legitimate Interest
To improve our services and ensuresecurity
Legal Obligation
To comply with Nigerian regulations.
Data Sharing
We may share your personal information with the following entities
CREDICORP Group
Including subsidiaries and affiliates.
Regulatory Authorities
Such as NDPC, CBN, and other governmental bodies with jurisdiction over CREDICORP.
Credit Reference Agencies
For creditworthiness assessments
Debt Collection Agencies
In the event of a default.
Service Providers
Third-party vendors who assits in hosting, data analysis, customer support and payment processing. These third parties are contractually obligated to protect your data
Business Partners
In cases of joint ventures or collaborations, under appropriate data protection agreements.
We ensure that third parties to whom your data is disclosed treat it securely and confidentially and adhere to applicable data protection laws.
International Data Transfers
Your personal data may be transferred to and processed in countries outside Nigeria if required for the services provided by CREDICORP. In such cases, we ensure that appropriate safeguards are in place, including the use of Standard Contractual Clauses (SCCs), or by transferring data to jurisdictions recognized by the Nigeria Data Protection Commission (NDPC) as providing an adequate level of data protection. We are committed to ensuring that your data is handled securely, regardless of where it is processed.
Cookies and Tracking Technologies
When you visit our website, we use cookies to enhance your experience and provide personalised services. Cookies are small files stored on your device that help us improve your experience and analyse usage patterns. You have the option to manage your cookie preferences, allowing you to opt in or opt out of the following cookie categories:
Strictly Necessary Cookies
Essential for website operation (e.g., security features). These cannot be disabled.
Performance/Analytical Cookies
Used to collect information about website traffic and optimise performance. You may opt in or opt out of these cookies.
Functionality Cookies
Used to remember your preferences (e.g., language settings). You can enable or disable these cookies.
Targeting/Advertising Cookies
Used to deliver customised ads and track advertising campaigns. Explicit consent is required for these cookies.
Your Cookie Choices
You can manage your cookie preferences by clicking on the "Cookie Settings" link in the website footer, which allows you to accept or decline non-essential cookies. You may also adjust your preferences via your browser settings at any time.
Internet Communications
To maintain the security of our systems, protect our staff, record transactions, and, in certain circumstances, to prevent and detect crime or unauthorised activities, CREDICORP reserves the right to monitor all internet communications, including emails sent or traffic into and out of its domains. This monitoring may include the analysis of data to ensure compliance with security policies and regulatory requirements. By using this website, you agree to these monitoring processes.
Your Rights
Under the NDPA 2023 and GDPR, you have the right to:
Access
Request copies of your personal data.
Rectification
Correct inaccurate or outdated data.
Erasure (Right to be Forgotten)
Request deletion of your data when no longer necessary.
Withdraw Consent
Revoke consent for processing, where consent was the legal basis.
Object
Object to processing based on legitimate interest or direct marketing.
Lodge Complaints
Contact the NDPC if you believe your data rights have been violated.
Data Portability
Request the transfer of your data to another service provider in a structured, commonly used, and machine-readable format.
To exercise your rights, please contact our Data Protection Officer at privacy@credicorp.ng.
Data Retention
We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, in compliance with legal, regulatory, or operational requirements. Once your data is no longer necessary, it will be securely deleted or anonymised.
Third-Party Links
Our website may contain links to third-party websites. CREDICORP is not responsible for the content or privacy practices of these external websites. We encourage you to review their privacy policies before providing personal data.
Data Security
CREDICORP uses a range of security measures, including encryption and access controls, to protect your personal data from unauthorised access or misuse. However, no data transmission over the internet can be guaranteed 100% secure.
Data Breach Notification
In accordance with the Nigeria Data Protection Act (NDPA 2023) and GDPR, in the event of a data breach that could compromise the security of your personal information, CREDICORP reserves the right to:
Notify the Nigeria Data Protection Commission (NDPC) within 72 hours of becoming aware of any breach that presents a significant risk to your rights and freedoms.
Notify affected persons, providing details of the breach and remedies taken.
By using our website, you acknowledge and consent to these data breach notification practices.
Contacting You
By providing your email address, phone number, or other contact details to CREDICORP, you agree that we may contact you via these methods to:
Inform you of updates or changes to our services and policies.
Share information about products, services, and events that we believe may be of interest to you.
If you prefer not to be contacted for marketing purposes, you can opt out at any time by contacting us at info@credicorp.ng or by following the unsubscribe instructions included in our communications.
Effective Date: May 1, 2025
By using the CREDICORP website, you agree to comply with these Terms of Use.
1. Use of the Website
You agree to use this website for lawful purposes only and in accordance with Nigerian law. You are prohibited from introducing any malicious software, such as viruses or malware, or from attempting unauthorized access to the website.
2. User Responsibilities
You are responsible for providing accurate, current, and complete information on the website. Failure to do so may result in the suspension of your access to services.
3. Intellectual Property
You are responsible for providing accurate, current, and complete information on the website. Failure to do so may result in the suspension of your access to services.
4. Liability and Disclaimers
CREDICORP provides this website "as-is" and disclaims all warranties. We are not responsible for any damages resulting from the use or inability to use the website or any third-party content linked from the site.
5. Third-Party Links
CREDICORP is not responsible for the content or privacy practices of external websites linked to our site. Use of these links is at your own risk.
6. Financial Advice Disclaimer
The content on this website does not constitute financial or professional advice. Users are advised to seek independent advice from qualified professionals before making any decisions based on the information provided on this website. CREDICORP does not endorse any specific financial products or services, and any reliance on the information provided is at the user's own risk.
7. Governing Law
These Terms of Use are governed by the laws of the Federal Republic of Nigeria. Disputes related to the website will be resolved by the courts in Nigeria.
8. Contacting You
By submitting your contact details to CREDICORP, you agree that we may contact you via email, SMS, phone, or other communication methods for purposes related to our services, such as:
Providing important updates about your interactions with our services.
Sending you billing reminders and information on new products or services.
You may withdraw your consent at any time by contacting us at info@credicorp.ng or by accessing your account settings or following the instructions to opt out provided in our communications.